Sign In

Every Runnit workspace has its own web address, such as yourcompany.runnit.io. That address is where you sign in, and it is where your work lives.

If you know your workspace address, go straight to it and sign in there. If you have forgotten it, you can find it again with your email address.

Join a new workspace from an invitation

If someone has set up a workspace for you, use the invitation link they share with you. The link opens on that workspace’s own address.

For a newly provisioned workspace, the invitation becomes available after its setup checks finish. If setup is interrupted, the person creating the workspace can resume the same request.

Open the latest invitation link.
Check the email address, complete the requested profile details and set your password.
Complete the invitation to activate your membership and open Home, then follow Set Up Runnit.

Your membership uses the role selected when you were invited. If a replacement invitation was created, the previous link stops working. Ask the person who invited you for the latest link. Once you have accepted, sign in at the workspace address as usual.

If your invitation has expired, ask an admin or owner to select Resend invite beside your name in Team. Use the latest email to complete setup. A password reset does not renew an expired workspace invitation.

Go to your workspace address, for example yourcompany.runnit.io.
Enter your email address and password, or choose your sign-in provider if your organisation uses one.
Select Sign in.

Find your workspace with your email

Use this when you cannot remember your workspace address.

Go to app.runnit.io.
Enter your email address.
Select Continue.

What happens next depends on how many workspaces your email address can reach:

Workspaces found	What you see
One	You are taken straight to that workspace’s sign-in page, with your email already filled in. Enter your password to finish.
More than one	A list of your workspaces. Choose the one you want and you are taken to its sign-in page.
None	The sign-up steps, so you can create a workspace with the address you just entered.

If your organisation signs in with Google, you can select Continue with Google at app.runnit.io. When your account reaches a single workspace, this takes you all the way into it without a separate password step.

If you already have a password on that account

You can use both. Which happens depends on the address on your Google account.

A Gmail address that matches your account. Google is connected to your account there and then, and you are signed in. Your password keeps working, so from then on either way in works. You get an email confirming that a new sign-in method was added.
A work address on a domain your organisation has verified. The same thing happens, for the same reason.
A work address your provider did not confirm. You are sent to your workspace’s sign-in page with your address already filled in. Sign in the way you normally do, and Google is connected as you do. You have ten minutes and it works once, in the browser you started in. If it lapses, you are still signed in, and you can connect Google from Profile → Sign-in methods whenever you like.
An address on a domain your organisation has not verified. Google cannot be connected, and you are told which domain is the problem. Sign in with your password as usual. If you want to use Google there, ask an administrator to verify that domain first.

When Continue with Microsoft is available, use your Microsoft work or school account. For workspace signup, use a member account whose email domain your organisation has verified in Microsoft Entra. Personal Microsoft accounts and guest accounts cannot use this signup option.

If Microsoft asks for administrator approval, ask your IT team to approve Runnit, then start again from the sign-in or signup page. If Runnit cannot verify the email domain, your IT team needs to check the account and domain in Entra.

Choose the workspace type requested during signup and finish the profile steps after returning from Microsoft. Signing in does not give Runnit access to your calendar. To add that separately, see Calendar Sync.

Two-factor authentication

Two-factor authentication adds a second check when you sign in with your password: a six-digit code from an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator, 1Password or Authy. A stolen password alone can then no longer open your account.

If you sign in through a provider such as Google or Microsoft, your provider handles this and there is nothing to set up in Runnit.

Turn it on

Open Profile and find the Two-factor authentication section.
Select Turn on two-factor authentication and confirm your password.
In your authenticator app, add an account and enter the setup key shown, or on your phone open the link under the key to add it in one step. Choose time-based codes if the app asks.
Enter the six-digit code the app now shows and select Turn on.
Save the ten recovery codes that appear. They are shown only once. Use Copy codes to keep them somewhere safe, then select I have saved my codes.

After your email and password, you are asked for the code your app shows for Runnit. Enter it within five minutes; after that, or after five wrong codes, you are sent back to the password step to start again. Each code works once.

If you do not have your phone

Select Use a recovery code on the code step and enter one of the codes you saved. Each recovery code works once, so the section on your profile shows how many you have left. When you are down to your last couple, turn two-factor off and on again to get a fresh set.

If you have neither your phone nor a recovery code, ask an administrator at your workspace to help you regain access.

Turn it off

On your profile, select Turn off two-factor authentication, then confirm your password and enter a code from your app or a recovery code.

If you cannot get in

Nothing found for your email address. Check for a typo first. If the address is right, you may have signed up with a different one, for example your work address rather than your personal one.
You are told the workspace needs single sign-on. That workspace no longer accepts passwords. Ask an administrator there to invite you, or sign in with the provider your organisation uses.
You have forgotten your password. Use the password reset link on your workspace’s own sign-in page. The link in the email works once and for one hour, and the page removes it from your browser’s address bar as soon as it opens, so keep the email if you need to come back to it.
You asked for a second reset email straight away and nothing arrived. Runnit sends at most one reset email every five minutes for an account. Use the link you already have, or wait five minutes and ask again.
You ask to reset your password and get an email saying there is nothing to reset. Your account signs in with a provider and has never had a password. The email names the provider to use on your workspace’s sign-in page.
You are told your account has been deactivated. Signing in again will not change it. Ask an administrator at that workspace to reactivate your account.

Next steps

Once you are in, see Set Up Runnit for the recommended order to get your organisation, clients, and first project ready.

Your workspace address and sign-in method stay the same when your workspace moves to another hosting environment. If you use Google or Microsoft, keep using that provider. You do not need to create a password for the move.

If you started signing in just before maintenance, start again when the workspace reopens. If a provider return page says the sign-in could not be completed, return to your workspace’s login page and start a fresh sign-in. Refreshing the provider return page does not start a new attempt. If a fresh attempt still fails, contact support. See workspace maintenance.