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Runnit Docs

ServiceNow

Work with ServiceNow incidents, requests, and records from your Runnit agents.

Category: IT service management

Availability

Section titled “Availability”

This connector uses the vendor’s official MCP server.

Vendor requirements: Now Assist Pro Plus or Enterprise Plus SKU

Connecting

Section titled “Connecting”

Open Admin > Agent Integrations, select Browse connectors, and choose ServiceNow. The form asks for:

  • Server URL: The server is hosted on your ServiceNow instance and configured via the MCP Server Console; paste the MCP URL for your instance.
  • Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.

Agents act in ServiceNow as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.

More detail

Section titled “More detail”