Freshservice
Work with Freshservice tickets, assets, and changes from your Runnit agents.
Category: IT service management
Availability
Section titled “Availability”This connector uses the vendor’s official MCP server.
Vendor requirements: Enterprise plan early access; wider availability from 1 September 2026
Connecting
Section titled “Connecting”Open Admin > Agent Integrations, select Browse connectors, and choose Freshservice. The form asks for:
- Server URL: The server is served from your own Freshservice domain at https://<your-domain>/mcp; paste that URL.
- Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.
- Freshworks also documents an API key option.
Agents act in Freshworks as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.
More detail
Section titled “More detail”- Freshworks developer documentation
- Agent Integrations covers testing, availability to agents, reconnecting, and removing an integration.