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Help Scout

Read Help Scout conversations, customers, and mailboxes from your Runnit agents.

Category: Customer support

Availability

Section titled “Availability”

This connector uses the vendor’s official MCP server.

Connecting

Section titled “Connecting”

Open Admin > Agent Integrations, select Browse connectors, and choose Help Scout. The form asks for:

  • Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.
  • This connection is read only: agents can look things up but cannot make changes.

Agents act in Help Scout as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.

More detail

Section titled “More detail”