Gorgias
Work with Gorgias tickets and customer conversations from your Runnit agents.
Category: Customer support
Availability
Section titled “Availability”This connector uses the vendor’s official MCP server.
Connecting
Section titled “Connecting”Open Admin > Agent Integrations, select Browse connectors, and choose Gorgias. The form asks for:
- Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.
Agents act in Gorgias as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.
More detail
Section titled “More detail”- Gorgias developer documentation
- Agent Integrations covers testing, availability to agents, reconnecting, and removing an integration.