LiveChat
Work with LiveChat and HelpDesk conversations from your Runnit agents.
Category: Customer support
Availability
Section titled “Availability”This connector uses the vendor’s official MCP server.
Connecting
Section titled “Connecting”Open Admin > Agent Integrations, select Browse connectors, and choose LiveChat. The form asks for:
- Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.
- Access follows the connected user scopes.
Agents act in Text as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.
More detail
Section titled “More detail”- Text developer documentation
- Agent Integrations covers testing, availability to agents, reconnecting, and removing an integration.