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Intercom

Connect Intercom so agents can work with conversations, contacts, and help content.

Category: CRM and sales

Availability

Section titled “Availability”

This connector uses the vendor’s official MCP server.

Connecting

Section titled “Connecting”

Open Admin > Agent Integrations, select Browse connectors, and choose Intercom. The form asks for:

OAuth

Section titled “OAuth”
  • Region: choose US or EU.
  • Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.

Bearer token

Section titled “Bearer token”
  • Region: choose US or EU.
  • Access token: a token created in your vendor account.

Agents act in Intercom as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.

More detail

Section titled “More detail”