ManageEngine ServiceDesk Plus
Work with ServiceDesk Plus requests and assets from your Runnit agents.
Category: IT service management
Availability
Section titled “Availability”This connector uses the vendor’s official MCP server.
Vendor requirements: ServiceDesk Plus Cloud, connected through the Zoho MCP platform
Connecting
Section titled “Connecting”Open Admin > Agent Integrations, select Browse connectors, and choose ManageEngine ServiceDesk Plus. The form asks for:
- Server URL: Zoho issues a per-organisation MCP endpoint for ServiceDesk Plus Cloud; paste the URL from your Zoho MCP console.
- Sign in with the vendor: selecting Connect sends your browser to the vendor to approve access, then returns you to Runnit to finish. The approval must finish in the same browser it started in.
- Zoho also documents an API key option.
Agents act in ManageEngine as the account you connect, and the vendor attributes their actions to it. Runnit asks you to confirm this before connecting. Where possible, sign in with a dedicated service account rather than a personal one. The connected account is shown on the integration card.
More detail
Section titled “More detail”- ManageEngine developer documentation
- Agent Integrations covers testing, availability to agents, reconnecting, and removing an integration.